Privacy Policy

At Gold Leaf Property Investments we take your privacy seriously and will only use your personal information to administer your account, and to provide products and services you have requested from us. We will never sell your data on to third parties. Under the General Data Protection Regulations, which is law from May 2018, we are required to inform you as to the lawful basis under which we process your personal data.

This Privacy Policy describes how we will use your personal information and how you can exercise your rights with respect to your personal information.  On every occasion we update our Privacy Policy, we will post the updated version on our Website so that you can be informed as the what personal information we collect, how we use it and under what circumstances with disclose it with other parties.

Within this Privacy Policy, reference to we, us or our implies the legal entity of Castle Mound Estates Ltd and the Abbeygate Shopping Centre which is the body which processes your personal information and interacts with you. References to you implies the person whose personal information we collect, use and process. This includes anyone who visits our website, contacts us in relation with the purchase of goods or services we provide, or otherwise interacts with us (e.g. contact enquiry form).

When you visit our website we will use cookies on your browser.  Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. We may track your interactions with Castle Mound Estates Ltd and the Abbeygate Shopping Centre via e-mail and text activity and record phone calls for quality and training purposes. For further information please visit www.aboutcookies.org or www.allaboutcookies.org.

References to our website implies any website owned and operated by or on behalf of Gold Leaf Property Investments. Your personal information will be processed in accordance with the Data Protection Act 1998 up to the 24th May 2018 and going forward, the EU General Data Protection Regulations (collectively referenced as the Data Protection Legislation) and other applicable law and regulation.

The Information We Collect And How We Use It

We use your personal information in relation to our business activities. In particular, we may use your personal information in the following ways: • To respond to your query regarding the possible purchase of goods or services. • To carry out our obligations arising from any contract between you and us including the provision of services, and to respond to queries from you regarding those such contracts.

• To manage and administer the relationship between you and us. • To obtain feedback from you regarding us. • To provide you with reminders regarding your goods and services, for example, when your renewals or payments are due. • To provide you with information about services, promotions and offers that may be of interest to you.

Our Lawful Basis For Processing Personal Data

At Castle Mound Estates Ltd we may lawfully process your personal data under one of three options:

• Art. 6 (1) (a) Consent: In circumstances where you have provided us with a freely given, informed and specific choice to allow Castle Mound Estates Ltd to process your data, consent will be the lawful basis under which we process your data. • Art. 6 (1) (b) Contract: If you have entered or are in the process of entering into a contract with Castle Mound Estates Ltd, your personal data may be processed if it is necessary for performance of the contract or is in order to take steps at your request prior to entering into a contract. • Art. 6 (1) (f) Legitimate interest: If you have completed or negotiated a contract with Castle Mound Estates Ltd, you may have your personal data processed for the purposes of the legitimate interests pursued by Castle Mound Estates or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data. • To balance your fundamental rights and freedoms with Castle Mound Estates Ltd’s commercial interests, you will be informed that you may receive marketing communications for similar products and services at the point enquiry or purchase and will be given the ability to opt-out of further processing at any subsequent point in the relationship. You may call our offices or contact our Data Protection Officer admins@glpi.co.uk who will complete the opt-out for you.

Sharing Personal Data

We may disclose your personal information to third parties in connection with our business activities, including in the following circumstances: • To third parties that provide services to us such as marketing activities. • To external organisations for the purposes of detecting and preventing fraud and criminal activities. • We may pass your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply the terms of any agreements we have with or otherwise concerning you or to protect our rights, property or safety or those of our customers, employees or other third parties.

Your Rights

Under the Data Protection Legislation, you have several rights available to you in respect of your personal information. These are the rights to: • Request copies of your data.  • Rectification of your data.  • Erasure of your data. • Object to us or restrict the processing of your data. • Where our systems allow, give electronic access to copies of your data in a digital format.

Except as required by law, we will not use or disclose your personal information for any purpose for which you have not given us your consent or have requested to no longer be communicated to on a legitimate interest basis. If you object or ask to restrict the processing of your data, you agree that despite this we may continue to use the personal information previously provided to us to the extent that we are contractually obligated to do so and to the extent necessary to enforce any contractual obligations you may have, for example a finance agreement.

To learn more or to exercise any of these rights you can contact our Data Protection Officer whose contact details are provided above.

Data Storage

We retain your personal information for two years from the point of last communication. We take steps to ensure any business we work with has security protocols and policies in place to manage and record your data privacy and preferences correctly and that your data is stored securely. The security of your data is paramount. Documentation can be supplied on request from our Data Protection Officer, details of whom can be found below.

Data Protection Officer

If we are unable to resolve any issues you raise within 30 days you have you have the right to complain to the Information Commissioners Office @ https://ico.org.uk/concerns.

About Cookies

Cookies

“Cookies” are small pieces of information between a web server and a web browser, which enable the server to collect information from the browser. The Abbeygate Shopping Centre website uses session cookies to enable us to provide the mechanisms for online browsing and to monitor traffic. These cookies do not contain any personally identifiable information and are not persistent cookies and are short lived.

What are cookies?

Cookies are small text files that are stored on your PC, phone or other web enabled device when you visit the Abbeygate website. They are not harmful and do not contain any confidential information such as your home address or date of birth.

Cookies are an essential part of how our site works. Some of these cookies are required by our site to enable us to give you an enhanced web experience.

By using our site, you consent to the use of these cookies. Cookies are used on our site for the following reasons:

• To record the areas of the website that you have visited, pages you have viewed and time spent browsing.  Abbeygate uses this information to help make the website more user friendly, develop our site design and to continuously improve the quality of the service we provide.
• To distribute visitors to our site evenly across platforms to ensure the content is served at the fastest possible speed.

We also offer you the facility to share your experience on our site through social sites such as facebook and twitter. By using these features, you are also consenting to allow cookies from these providers. More information about how these providers use cookies can be found at their websites.

Are cookies safe?

Yes. The information stored in cookies is safe and anonymous. They do not contain any information which could personally identify you. You can find more information about cookies at www.allaboutcookies.org

Can I turn off cookies?

Abbeygate uses cookies to ensure that we provide the best possible standard of service to our online customers. However, as part of our privacy and security policy, we require your consent to use them.

To withdraw your consent, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on your computer’s hard drive. For information on how to disable cookies, please consult the “Help” tab of your browser via the menu bar.

It must be noted that if you choose not to consent to the use of cookies, your experience of web sites may be severely impaired and many integral aspects of the site may not work at all.

Our cookies will have the file names:

Cookie	Name	Purpose	More Info
Google Analytics	_utma_utmb _utmc _utmz	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.	More information from Google can be found here. You can opt-out of all Google Analytics cookies by installing a browser add-on, available here or by selecting ‘No tracking’ when first viewing this site.
Twitter	guest_id	Used for the twitter feed giving you the latest news from Abbeygate and our tenants
Abbeygate Cookie	cc_cookie_accept cc_cookie_decline	Records the user’s choice to enable or disable Google Analytics

This privacy policy governs only this website www.abbeygatecentre.co.uk.  Other sites which this website may be linked are not covered by this policy.